Magic Cap for Windows Support

We can be reached in a variety of ways:

• You can email us at MCWSupport@genmagic.com
• You can fax us at 1-800-774-3311
• You can reach us by phone at 1-408-774-4041, 9am-5pm PST, Monday through Friday

Please be sure to have as much of the following information as possible before contacting us:

If you're having a problem with installation:

• What version of Windows are you running?
• If you're running a version of Windows prior to Windows'95, do you already have Win32s installed?
• Were there any problems with the download of the software (did it decompress without any errors)?

If you're having difficulties with communications or faxing:

• What kind of modem do you have?
• If it's not on our supported modem driver list, which modem drivers have you tried thus far?
• What com port is it set up on?
• Does the modem operate properly in Terminal, Hyperterminal, or any other kind of communications software?
• What is the exact error message (if any) that appears on the screen?

If you're experiencing Win32s errors:

• What video and sound drivers are you running?
• Are you running anything else in the background (screensavers, replacement desktops, other applications)?
• How much available system resources do you have?