agents must be:

• Mobile
• Believable
• Autonomous
• Trustworthy
• Responsive
• Adaptable
• Competent
• Manageable

important factors in dealing with agents:

• Ensuring that people feel in control of their cyber environments
• The nature of the human/cyber interaction
• Built-in safeguards to prevent runaway computation
• Providing accurate expectations (and minimising false hopes)
• Privacy concerns
• Hiding complexity while simultaneously exposing underlying capability.

Agentware, a presentation by Dana Moore of AT&T.
dana.moore@worldnet.att.net